To make use of this service, you should make sure Samsung Cloud is activated on your device. If you’re unable to retrieve your lost device, you can also try to remotely back up your data. How can I back up my data or wipe a lost device? If you think your device might be on the move, select “Track location.” You will then be able to receive an automated update on it’s location every 15 minutes. In addition, you can have a contact message and phone number appear on the screen so that anyone finding the device can reach you. You can also prevent others from powering the device off, so that it’s location can still be tracked. If you are concerned your device may have been unlocked, Find My Mobile lets you remotely lock it. Lock screen, prevent power off and show a contact message You device will sound at maximum volume even if it is set to mute or vibrate mode. If you think you have misplaced your phone nearby, you can tap “Ring” within the Find My Mobile service. This can be helpful for retrieving a lost device, as long as it is not on the move. However, if you opted in to the “Send last location” feature, your device should have automatically sent its location to the Find My Mobile server when the battery life fell to around 20 percent. If your battery has already died, Find My Mobile won’t be able to identify the current location of your device. You should log in as soon as you discover your device is missing to give yourself the best chance of locating it. Note that location tracking and other features of Find My Mobile will only work if your lost device is turned on and connected to a cellular or Wi-Fi network. You’ll also see the device’s current status, including network connectivity and battery life. If your device’s location is found, it will be indicated on the map. You’ll then see a list of any Samsung devices for which you have activated Find My Mobile. Once activated, you can visit the Find My Mobile service on any web browser to locate your Samsung device.Īgain, you’ll first log in to your Samsung account. How do I use Find My Mobile to locate my phone? Many of the same features are available on both services. With Find My Device, you’ll simply log into your Google account instead. Note that on some mobile carriers, the Google Find My Device service might be offered in place of Samsung Find My Mobile within your Settings menu. You’ll then be given the opportunity to opt in to several features, including “Remote unlock” and “Send last location.” Keep reading for more details on those.
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